Refund and Returns Policy

 Return & Refund Policy

Date:   7 July 2024

  Contact Information: 
–   Phone:   +91 9521122295
–   Email:   samiyakouser23@gmail.com

1. Introduction

At Binte Haya, we strive to provide the best shopping experience to our customers. If you are not completely satisfied with your purchase, we are here to help.

2. Returns

2.1. Eligibility for Returns
To be eligible for a return, your item must be:
– Unused and in the same condition that you received it.
– In its original packaging.
– Accompanied by a receipt or proof of purchase.

2.2. Non-returnable Items
Certain types of goods are exempt from being returned, including:
– Perishable goods (e.g., food, flowers).
– Custom or personalized items.
– Intimate or sanitary goods.
– Gift cards.
– Downloadable software products.
– Some health and personal care items.

3. Refunds

3.1. Processing Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

3.2. Late or Missing Refunds
If you haven’t received a refund yet:
– First, check your bank account again.
– Then contact your credit card company; it may take some time before your refund is officially posted.
– Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at samiyakouser23@gmail.com.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at samiyakouser23@gmail.com and send your item to Your Address.

5. Shipping

5.1. Return Shipping
To return your product, you should mail your product to Your email Address

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5.2. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

.3. If you are shipping an item over [amount], you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:
– By email: samiyakouser23@gmail.com
– By phone: +91 9521122295